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Our capabilities

  • Plan and execute customer service projects
  • Set-up multimedia contact center infrastructure
  • Develop contact center applications and integrate them to your back-end systems
  • Implement efficient and tailored customer service workflows and technical solutions to support them 
  • Execute and/or support recruitment and assessment of your customer service team
  • Implement efficient scheduling, quality assurance, recruitment, staff evaluation and people development processes
  • Develop and automate performance oriented reports & dashboards based on world-class performance systems
  • Develop, implement and integrate self-service solutions

We design and implement customer service solutions tailored to address your needs

We deliver unique and efficient customer service solutions, contact center infrastructures, project management services and processes.

Our team of certified experts execute projects using our quality system, based on international standards and best-in-class practices.


Blue Mena Group FZ-LLC

PO BOX 500071

Tel: +971 4 391 2040

Fax: +971 4 391 8881