Altitude Software is the leading independent contact center vendor for unified interaction solutions. Altitude uCI™(Unified Customer Interaction) is an IP based, unified but modular contact center management solution, which powers your people to new levels of productivity, speeding up deployment of new services and campaigns all within a single system to license, learn and operate.
Altitude Software's exclusive focus on Contact Center Solutions for the past 15 years, developing, implementing and supporting unified contact center solutions, in 60 countries, gives you the peace of mind of award winning technology.
Altitude uCI™ was designed to speed up your operations, while simplifying the contact center management complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels.
As the name says, Altitude uCI™ unifies all interactions management, from beginning to end, regardless of the channel that the customer chooses to contact your company - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web.
Teleopti is one of the world's leading providers of solutions for workforce management in contact centers. Enterprises in over 70 countries across the globe use solutions from us to improve operating efficiency and service levels. Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use.
Year after year, over 96% of our customers recommend other call centers to invest in solutions from Teleopti. One reason is a cutting edge product, with core scheduling and forecasting functionality, second to none. Another reason is our belief that empowered employees perform better, embodied by industry leading tools to empower and engage our customers most valuable resources. In the long run, the most important factor to our high customer satisfaction is probably our outstanding customer and partner support. We will go the extra mile to support our customers reach operational excellence.
The company was founded in 1992 and Teleopti has since then grown steadily and is doing so at an increasing pace. Our strategy has been to stay cautious and has been financed through our own income. This has created a solid company with sustainable and self-generated growth, one that has been profitable every year. A high level of profit secures future investments in support and development, to make sure our customers have the best Workforce Management solution, today and tomorrow.
Datavoice designs and develops proprietary solutions that record, manage, re-create and analyze voice and screen transactions.
Solutions are tailored to enhance communication between organizations and their customers and support business processes, assisting them to meet security, legal and governance requirements, mitigate risk, optimize workforce productivity and ensure quality customer interactions.
Datavoice’ suite includes:
- the Nexus multimedia distributed recording framework,
- the Libra recording platform for digital voice and screen recording,
- Libra Mobile, a state-of-the-art mobile call recording solution,
- Qnique, a robust, full-featured Workforce Optimisation suite for contact centres.