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Customer service operational processes
  • Forecasting, staffing, scheduling
  • Quality assurance
  • Recruitment
  • Staff evaluation and development
Customer service business processes
  • Customer care
  • Complaints management
  • Collections and telesales
  • Customer service performance management
  • Defining your customer service and call center KPIs
  • Designing tailored performance dashboard
  • Professional performance management methodology 
Customer service organization
  • Defining and building customer service organization chart, roles, responsibilities and operating model
Customer Service technology
  • Contact center infrastructure assessment
  • Defining business requirements
  • Supporting RFI-RFP process

Enhance your customer service operations

Blue Mena consultancy services build tailored customer service solutions.

Based on international standards, our operational consultants assess and benchmark key components of  the customer service ecosystem and provide recommendations accordingly.

Our methodologies are based on proven set of best-in-class practices designed to slash costs, improve efficiency, boost customer satisfaction and bottom-line.

Consultancy approach

Blue Mena Group FZ-LLC

PO BOX 500071

Tel: +971 4 391 2040

Fax: +971 4 391 8881